Contacting Zara by Phone
The Zara customer service phone number is Freephone 0800 030 4238 for online shopping, and Freephone 0800 014 2993 for shopping in Zara stores. If you wish to contact the customer service team at Zara Home, dial Freephone 0800 026 0091. These lines are open from Monday to Friday between 8.30am and 7:30pm, and on Saturday from 10am to 4pm. If you wish to lodge a complaint, the phone number of Zara’s head office is 020 7851 4300. This line is open from 8am to 8pm on weekdays.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
020 numbers are geographically specific to London. 020 numbers are normal landline numbers, charged at standard rates. If your tariff does not offer inclusive calls to landlines, or you are calling at a time of day when charges apply, typical rates for landline calls are between 6p and 12p per minute (depending on your phone company) plus between 16p and 19p per call. If you are calling from a mobile, the cost will be between 20p and 55p per minute (depending on your phone company).
Contacting Zara via the Internet
The address of the Zara website is website. The General Information section of the Buying Guide at the bottom of the homepage offers a list of answers to frequently asked questions (FAQs). The website offers the possibility of starting a live chat with a Zara agent 24 hours a day, seven days a week.
Zara on Social Media
Almost 26 million people follow Zara on Facebook. The FB page (ZARA) typically responds to incoming messages within a few hours with an 89% response rate. Zara Customer Service has separate FB page (ZARACare), which is monitored for incoming messages from 8.30am to 7.30pm on weekdays and from 10am to 4pm on Saturdays. This ZARACare page, which has 153,000 followers, also typically replies to incoming messages within a few hours. The Zara Twitter feed (@ZARA) has one-and-a-quarter million followers. For customer support, tweet @Zara_care. 21 million people follow Zara on Instagram, while 375,000 do so on Pinterest. The Zara YouTube channel has 36,500 subscribers. Zara Fashion, the company’s official Google+ page, has 500 followers.
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