XLN provides telecoms services to small and medium-sized businesses across the UK. Its main services include provision of fibre broadband and phone lines, business mobiles and payment card processing machines. XLN says it is chosen by more small businesses than any other dedicated business telecoms specialist in the UK, and is second only to BT in that sector.
Contact XLN by phone
XLN says that unlike many other UK companies, it does not use overseas call centres to handle its customer service queries. Its service centres are all in the UK, and operate 24 hours a day, seven days a week. You won’t get lost in the system or ever have to speak to a robot, it says. The XLN customer service number is 0344 880 7777. For enquiries and problems with your broadband, the telephone number is 0808 178 5200. There is a separate number for commercial inquiries. The Sales hotline is 0808 115 0858. That number is staffed from Monday to Friday between 8.30AM and 7PM and on Saturdays between 10AM and 2PM. These last two numbers and free numbers, but the main customer service number is chargable. However, you can request a call from customer services if you make a request on the XLN website. If you are not satisfied with the service you receive, you could write the Customer Service Department, XLN Telecom Ltd., First Floor, Millbank Tower, 21-24 Millbank, London SW1P 4QP. XLN says that on average it answers your calls in under 7 seconds, and in 90% of cases it is able to resolve your issues immediately.
Contact XLN customer service on the internet
Your first step is to login to the XLN website at www.xlntelecom.co.uk. XLN’s website has a ‘call me back’ service: key in your name, telephone number and email address and the company will ring you back. If you want to make a complaint or leave feedback on how the company could do things better, or to resolve an issue fast If you use the online complaints form on the website, XLN says it endeavors to get back to all written queries within 30 minutes during standard business hours. The bottom of the home page provides links to the company’s various divisions and services. It also has links to the following services: Contact us & Help, Complaints, Why XLN, Recommend Us, My Account, Affiliates and Quick Pay. You can also send an email to firstname.lastname@example.org. If you wish to pursue your complaint further, XLN says you should contact Otelo, an Ofcom-approved independent dispute resolution organization.
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