Established in 2008, Worldstores says it is the UK’s largest online retailer of products for the home and garden. and a wholly owned subsidiary of Dunelm. With the largest home and garden product catalogue in Europe, Worldstores says customers can choose furniture and homewares in every style, size and colour from over 800 big brands.
Contact Worldstores by phone
Some online companies prefer to restrict telephone contact with customers and instead deal with them via their website, and Worldstores is one of these. The Worldstores’ telephone number for all types of enquiries is 0779 0030. Using this number will get you directed to either the sales department, which operates Monday to Friday between 8AM and 8PM and Saturdays between 9AM and 5PM, or to After Sales Support, which operates Monday to Friday from 9AM to 6PM or Saturdays between 9AM and 1PM. If calling this number does not get you what you need, you could try calling the parent company, Dunelm, on 0345 165 6565. Should you wish to contact Worldstores my regular mail, you can write to Worldstores/Dunelm Support Centre, Watermead Business Park, Syston, Leicester, LE7 1AD. The company notes that if you place orders for products its sells over the telephone, there will be additional security checks once the order has been placed – this is to protect Worldstores and cardholders against credit card fraud. As a result, cut–off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Worldstores also says it may contact you after a telephone order has been placed to request additional information.
Contact Worldstores customer service on the internet
To reach Worldstores customer service department online the first step is to go to www.worldstores.co.uk. A ‘Help’ button on the top right side of the home page produces an online contact form, which asks for your email address, order number and phone number, plus a list of various queries. Fill it out and wait for the company’s customer service staff to contact you. A ‘Contact us’ button on the site produces a similar online form. Worldstores says that if you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as is reasonably possible using an online form on its web site, which will ask for and order number and the delivery address postcode.
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