Worldpay (formerly RBS WorldPay) is a payment processing company. It was set up originally in 1989 in the form of an electronic payment system called Streamline, whose ultimate owner was Britain’s National Westminster Bank. Now, the company is listed on the London Stock Exchange and is part of the FTSE 100 Index.
Contact Worldpay by phone
If you are new to Worldpay, and want the company to call you back about a possible future business relationship, the telephone number for Worldpay customer service 0808 253 2071. Another number for new UK customers is 0800 804 4586. For large companies wanting to contact Worldpay, you should instead call 0808 301 9517. For existing customers of Worldpay, here are some other useful numbers, which are manned 24 hours a day, seven days a week. For card machine support call 0345 761 6263, or text phone 0345 300 3889. For online and virtual terminal support call 0870 366 1233. To make a complaint to Worldpay you can call 03457 616263 or 0330 134 8830, or submit a written complaint. For Republic of Ireland customers, Worldpay lists two telephone numbers to use to reach its customer service team: 1 800 24 26 36 or National 01 702 5845. You can write to the company at Worldpay, The Walbrook Building, 25 Walbrook, London EC4N 8AF, or phone it on 0345 761 6263. If you are a journalist or if you would like to speak to one of the external communications team about a specific product or division of the Group, you can also telephone 0207 067 0128.
Contact Worldpay customer service on the internet
To reach Worldpay customer services staff on the internet, your first step is to go to the Worldpay web site, www.worldpay.com/uk. The ‘Contact us’ button on the top of the home page produces a range of links for online forms for different types of enquiries, including new customers, existing customers, and large businesses. It also provides a like to an FAQ page for shoppers with questions about Worldpay. Another link gives you details of how to make a complaint – you can write to Worldpay Customer Complaints Department, Victory House, Fifth Avenue, Gateshead NE11 0EL, or phone the complaints telephone number (see above). If you are not happy with how Worldpay has dealt with your complaint, you can take the issue to the Financial Ombudsman Service. The UK website also offers links to a range of Worldpay sites in other languages.
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