The loan company Wonga provides short-term unsecured loans to people needing to borrow relatively small amounts of money. The UK operation was founded in 2007 with the aim of offering a lending service in the UK that people could access online, tailor to their needs and understand the cost of upfront.
Contact Wonga by phone
The main telephone number for Wonga customer care is 0207 138 8330. That line is operational seven days a week between 7AM and 10PM. For inquiries about repaying your short-term loan you should call the automated repayment line on 0207 183 0063. However, if your issue relates to Flexi loans, then you should call the main customer services number 0207 138 8330. The same number can be used for customers have difficulty repaying loans taken out with Wonga. The company says it offers a range of options to customers with repayment issues, and that it will deal with your situation in a reasonable and helpful way. If you let Wonga know that you can’t repay on time, it might try to set up a repayment arrangement with you. But first you will have to go to its website to complete online income and expenditure form in order to help the company understand your financial circumstances so we can try to arrange a fair, affordable and flexible repayment plan. Should you feel that you would benefit from free independent money advice, Wonga says that among organizations who can help is the Step Change Debt Charity, which can be reached via telephone at 0800 138 1111.
Contact Wonga customer service on the internet
Once you enter the Wonga website at www.wonga.com, one of the first things you will see is a web chat box which you can use to get most queries answered. The website has a very extensive FAQs section which is easy to navigate. Should you have a problem with Wonga and want to make a complaint, these are your options: You can send an email to email@example.com; you can write to To the Complaints Manager, Wonga.com, Sheffield S95 1AR; or you can use the main customer service telephone number, 0207 138 8330. The loan company notes that those who borrow from it are sent a PIN number via text message. When mobile networks are extremely busy your PIN can take a while to arrive by text, so please be patient, it says. You can request another PIN by clicking on the ‘resend PIN’ link that shows under the PIN field.
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