Welsh Water is a company that provides drinking water and wastewater services throughout Wales and some parts of Western England. Officially launched in 1989, after the privatisation of water supplies and services, has now grown to a team with over 3,000 employees.
Welsh Water Telephone
The customer service team at Welsh Water have provided a number of different telephone numbers to make their customer assistance service as efficient as possible. Customer wishing to contact the support team about water services and emergencies can call the following number: 0800 052 0130. Customers who are wanting to contact the Welsh Water team about sewerage services and emergencies can call the following number: 0800 085 3968. Anyone wanting to report a leak can contact the team on the following number: 0800 281 432. Anyone that is wanting to check a visiting officers identity card can call the following number for identification verification: 0800 281 141. These are all free telephone numbers and the lines are open 24 hours a day, seven days a week.
Customers looking to speak to a customer service representative about billing and general enquiries about their accounts should call the following number: 0800 052 0145. The telephone number 0800 052 0140 is for customers looking for information on water meter bills. Automated payment lines can be contacted on: 0800 028 5209. Customers looking for the Welsh Language Line can contact the Welsh speaking support team on: 0800 052 6058. Anyone looking to apply for a water metre can call the corresponding team on: 0800 052 0145. Customers wanting to discuss surface water drainage can contact the team on: 0800 052 0145. These telephone numbers again are free telephone numbers, but the operating times are different to the above, and are from Monday to Friday from 08:00 to 20:00 and on Saturday from 08:30 to 13:30.
Welsh Water Customer Service by Internet
Welsh Water provide a helpful facts and questions section on their ‘contact us’ page of their website, which can be found here. You will also find a live chat service that you can use for water and sewerage emergencies. Another live chat service with a billing advisor can also be found on the website.
The Welsh Water also has a great twitter page where customers can find out more information about the Welsh Water services, products and interesting information about water, health, and cleaning water to protect the environment. The twitter page can be found at @DwrCymru.