Transport for London (TfL) is a local government body responsible for the transport system in Greater London, England. Its head office is in Windsor House in the City of Westminster.
TfL has responsibility for London’s network of principal road routes, for various rail networks including the London Underground, London Overground, Docklands Light Railway and TfL Rail, for London’s trams, buses and taxis, for cycling provision, and for river services.
Contacting Transport for London by Phone
The Transport for London customer service phone number is 0343 222 1234. If you have a hearing impediment, ring Textphone: 0800 112 3456. These lines are open from 8am to 8pm daily.
Numbers starting with 0343 are neither premium rate or freephone numbers. Calling an 0343 number costs exactly the same as calling a friend or neighbour on their home phone.
While this means that they aren’t necessarily free to call, there are no premium-rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0343 numbers in exactly the same way as for normal landline numbers starting 01 or 02.
If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0343 number will typically be between 10p and 40p per minute.
Contacting Transport for London via the Internet
At the address of the Transport for London you can find more information. The Help & Contact section has a list of answers to frequently asked questions (FAQs). Within these FAQs you are offered an online form to send an email to TfL.
Transport for London on Social Media
400,000 people follow and/or have liked Transport for London on Facebook. The FB page (@transportforlondon) typically answers incoming messages within a few hours with a 100% response rate. The TfL Twitter feed (@TfL) has over two million followers. 93,000 people follow Transport for London on Pinterest, while 43,000 do so on Instagram (@transportforlondon). The TfL YouTube channel has 34,000 subscribers. Finally, one hundred thousand professionals follow Transport for London on LinkedIn.
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