Established in 1967, Translink is the brand name of the Northern Ireland Transport Holding Company (NITHCo), a public corporation in Northern Ireland which provides the public transport in the region. NI Railways, Ulsterbus and Metro are all part of Translink.
It also provides local bus services in many towns and cities all over Northern Ireland.
The Translink customer service phone number is 028 90 66 66 30. The Contact Centre is open from 7am to 8pm on weekdays, and from 8am to 6pm at the weekend. This is also the number to ring if you wish to lodge a complaint.
The prefix 02890 is for Belfast and the surrounding area. 02890 numbers are normal landline numbers, charged at standard rates. If your tariff does not offer inclusive calls to landlines, or you are calling at a time of day when charges apply, typical rates for landline calls are between 6p and 12p per minute (depending on your phone company) plus between 16p and 19p per call. If you are calling from a mobile, the cost will be between 20p and 55p per minute (depending on your phone company).
The address of the Translink website is here. At the bottom of the homepage there is an FAQs link to a list of answers to frequently asked questions. The Contact Us section offers a form to fill out to send an email to Translink. You can email the corporation directly by writing to email. The website offers a journey planner.
The name ‘Translink’ is also used by mass-transit companies in Canada and Australia, so the Belfast-based corporation is usually identified as ‘Translink NI’ (for Northern Ireland) on social media. 28,000 people follow and/or have liked Translink on Facebook. The FB page (@TranslinkNI) typically answers incoming messages within an hour with a 100% response rate.
The Translink Twitter feed (@Translink_NI) has 58,000 followers. This Twitter handle is monitored between 7am and 8pm on weekdays, and from 8am to 6pm at weekends. 1,750 people follow the corporation on Instagram, while 80 do so on Google+. The TranslinkNI YouTube channel has 400 subscribers. Finally, 1,850 professionals follow Translink on LinkedIn.
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