Topshop (originally Top Shop) is a British multinational fashion retailer of clothing, shoes, make-up and accessories. It has around 500 shops worldwide – of which some 300 are in the UK – plus online operations in a number of its markets. Its current CEO is Ian Grabiner, and it is part of the Arcadia Group.
Contacting Topshop by Phone
The Topshop customer service phone number is 0344 984 0264. This line is open from 9am to 11pm on weekdays, between 9am and 6pm at the weekend, and from 9am to 5.30pm on bank holidays. To track a standard order, ring Hermes on 0330 333 6556. To track an Express/Nominated Day Delivery order, phone Yodel on 0844 755 0117.
Calling 0344 and 0330 numbers costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 03 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 03 number will typically be between 10p and 40p per minute.
Calls to 0844 numbers are typically charged at higher rates than calls to normal landlines due to the inclusion of a surcharge to pay for the service being provided. 0844 numbers will not be included in any free-call allowances or “bundled minutes” that your tariff offers.
Contacting Topshop via the Internet
The address of the Topshop website is website. In the bottom right-hand corner of the homepage there is a tab for leaving feedback. In the bottom-left hand corner of the homepage is a link for the answers to frequently asked questions (FAQs). The Contact Us section also has an internal search engine to help you find the information you are looking for on the site. There is also a tab that leads to a form to fill out to send an email to Topshop.
Topshop on Social Media
Four-and-a-quarter million people follow and/or like Topshop on Facebook. The FB page (@Topshop) typically answers incoming messages within a day with an 89% response rate. The Topshop Twitter feed (@Topshop) has 1,320,000 followers. Nine million people follow the company on Instagram, while 2,700,000 follow them on Google+ and 190,000 do so on Pinterest. The Topshop YouTube channel has 72,000 subscribers. 140,000 professionals follow Topshop Topman on LinkedIn. Topshop is also active on Tumblr and SnapChat.
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