Founded in 2002, Three is a brand name under which several UMTS-based mobile phone networks and Broadband Internet Providers operate in Australia, Austria, Denmark, Hong Kong, Macau, Indonesia, Ireland, Italy, Sweden, and the United Kingdom. Three is the UK’s fastest growing network having doubled in size over the past eight years. The Three network covers more than 97% of the UK population.
Contacting Three by Phone
The Three customer service phone number for phone accounts is 333 from a Three phone or 0333 338 1001 from any other phone. The Three customer service phone number for mobile broadband accounts is 500 from a Three phone or 0333 338 1003 from any other phone. For Sales, call Freephone 0800 033 8002. If your phone has been lost or stolen, call 0333 338 1001. If your tablet or mobile broadband device has been lost or stolen, dial 0333 338 1003. All these lines are open from 8am to 8pm on weekdays, and from 9am to 6pm at weekends. To reach the Accessibility Team, phone 0333 338 1012 between 9am and 6.30 on weekdays.
Calling an 0333 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0333 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0333 number will typically be between 10p and 40p per minute.
Contacting Three via the Internet
The address of the Three website is website. The Contact Us section offers the option of starting a live chat with a Three agent 24/7. If you wish to lodge a complaint, there is a form to fill out to this effect. If you wish to discuss accessibility, you can email the company directly by writing to website.
Three on Social Media
Some 380,000 people follow and/or have liked Three UK on Facebook (@ThreeUK). The Three Twitter account (@ThreeUK) has 150,000 followers. This handle is monitored for incoming messages from 9am to 5.30pm on weekdays. For customer service, tweet @ThreeUKSupport; this handle, which is followed by 82,000 people, is monitored for incoming messages from 8am to 9pm on weekdays, and from 9am to 8pm at weekends. The Three UK YouTube channel has 62,000 subscribers. 9,600 people follow threeuk on Instagram, while 1,700 follow Three UK on Google+. Finally, 33,000 professionals follow Three on LinkedIn.
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