Contacting Thomson by Phone
The Thomson customer service phone number is 0203 451 2688 before you fly/leave on holiday. For new cruise bookings, ring 0203 451 2682. For groups of 10 or more, dial 0203 451 2684. If you require special assistance, call 0203 451 2585. For weddings and renewal of vows, phone 0203 451 2716. These lines are open between 9am and 7pm on weekdays, from 9am to 6pm on Saturdays, and from 10am to 5pm on Sundays. If you wish to lodge a complaint, dial 0203 451 2699. For assistance while you are away, call the Holidayline +4433 33 365 147, which is open 24 hours a day, seven days a week.
020 numbers are geographically specific to London. 020 numbers are normal landline numbers, charged at standard rates. If your tariff does not offer inclusive calls to landlines, or you are calling at a time of day when charges apply, typical rates for landline calls are between 6p and 12p per minute (depending on your phone company) plus between 16p and 19p per call. If you are calling from a mobile, the cost will be between 20p and 55p per minute (depending on your phone company).
Contacting Thomson via the Internet
The address of the Thomson website is website. There is a tab on the right-hand side of the homepage for leaving Feedback and this is the easiest way to find the Contact Us section. This section offers multiple forms to fill out to email the company about everything from general enquiries to wedding trips to complaints. There is also the option of starting a live chat with a Thomson agent from 9am to 9pm daily.
Thomson on Social Media
Over 3,400,000 people follow Thomson/TUI on Facebook. The FB page (@worldofTUI) does not elicit incoming messages. The Thomson Twitter account (@ThomsonHolidays) has 140,000 followers, while the TUI account (@TUIGroup) has 30,000 but, again, interaction is not encouraged with either Twitter handle. A quarter of a million people follow Thomson on Google+, while 67,000 follow them on Instagram and 4,000 do so on Pinterest. The Thomson YouTube channel has almost 10,000 subscribers. Finally, 86,000 professionals follow the TUI Group on Twitter.
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