Thames Water Utilities Ltd, known as Thames Water, is the private utility company responsible for the public water supply and wastewater treatment in large parts of Greater London, the Thames Valley, Surrey, Gloucestershire, Wiltshire, Kent, and some other areas of the United Kingdom. Thames Water’s 15 million customers comprise 27% of the UK population.
Contacting Thames Water by Phone
The Thames Water customer service phone number is Freephone 0800 980 8800. This line is open from 8am to 8pm on weekdays, from 8am to 6pm on Saturday and closed on Sunday and bank holidays. If your call is related to the water supply or wastewater service, dial Freephone 0800 316 9800 or 0800 316 9898. This line is open 24 hours a day. For account and billing enquiries, call Freephone 0800 316 6899. If you wish to communicate in a language other than English (Albanian, Arabic, Bengali, Cantonese, Czech, Farsi, French, German, Gujarati, Hindi, Italian, Kurdish, Mandarin, Pashto, Polish, Portuguese, Punjabi, Somali, Spanish, Tamil, Turkish, Urdu or Vietnamese), ring 0800 316 9800; you will be asked in English to confirm your name, address, telephone number and preferred language, and then an interpreter will ring you back as soon as possible. This line is open 24 hours a day, seven days a week. To help continually improve the quality of their service, Thames Water record all calls.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Contacting Thames Water via the Internet
The address of the Thames Water website is website. The Help and Advice section offers a form to fill out in order to send an email to Thames Water. The same section has the answers to lists of frequently asked questions (FAQs), divided into categories. There is also an internal search engine to help you find the information you are looking for.
Thames Water on Social Media
4,500 people follow and/or have liked Thames Water on Facebook. The FB page (@thameswater) is monitored 24/7 for incoming messages, which are typically answered within an hour with a 94% response rate. The Thames Water Twitter account (@thameswater) has over 30,000 followers and is also monitored 24/7. 60 people follow Thames Water’s Google+ page despite the fact that it has no content, while their Instagram page has almost 1,800 followers. The utility’s YouTube channel has 555 subscribers. Finally, 24,000 professionals follow Thames Water on LinkedIn
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