PayPoint plc is a British business offering a system for paying bills in United Kingdom, Ireland and Romania. The PayPoint network was set up in 1996 with the aim of enabling customers to load gas and electricity onto their prepayment energy meters in cash at their local convenience store. Prepayment meters are intended to help customers to manage energy use and control their spending.
Contacting PayPoint by Phone
The PayPoint customer service phone number is Freephone 0800 310 0000. This line is open on weekdays from 8am to 8pm, on Saturday between 8am and 6pm, and on Sundays from 10am to 5pm. Alternatively, the phone number of PayPoint’s head office in Welwyn Garden City is 0845 760 0633.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Telephone numbers starting with 0845 are ‘service numbers’ charged at special rates. Calls to 0845 numbers are typically charged at higher rates than calls to normal landlines due to the inclusion of a surcharge to pay for the service being provided. 0845 numbers generate an income for either the organization being called or their telephone company. Total 0845-number call costs will typically be anywhere from 8p to 62p per minute, plus an additional per-call charge of up to 7p; calls from landlines are always cheaper (8p-19p) than from mobile phones (44p-62p). In most circumstances, 0845 numbers will cost you more to call than a normal landline and will not be included in any free-call allowances or “bundled minutes” that your tariff offers.
Contacting PayPoint via the Internet
The address of the PayPoint website is website. In the Contact Us section there is a form to fill in if you want to send an email to PayPoint. You can email the company directly by writing to website. Finally, there is a store locator that helps you find the PayPoint convenience store that is nearest to you.
PayPoint on Social Media
20,000 people follow and/or have liked PayPoint on Facebook. The FB page (@paypointuk) is monitored for incoming messages, which are typically answered within a few hours. The company has over 5,200 followers on Twitter. The Twitter account (@PayPoint) is monitored for incoming messages from 9am to 5pm on weekdays. PayPoint has a Google+ page but it has only five followers and no content. The PayPoint YouTube channel has a hundred subscribers. Finally, 5,000 professionals follow PayPoint on LinkedIn. The company has no presence on Instagram, Pinterest or Flickr.
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