The Student Loans Company (SLC) is a not-for-profit company that provides student loans. It is owned by the UK Government’s Department for Education (85%), the Scottish Government (5%), the Welsh Government (5%) and the Northern Ireland Executive (5%). The SLC is responsible for both providing loans to students, and collecting loan repayments alongside HM Revenue and Customs (HMRC).
Contacting Student Finance by Phone
The Student Finance England customer service phone number is 0300 100 0607. This line is open from 8am to 8pm on weekdays, and from 9am to 4pm at weekends. For the Textphone alternative for the hard of hearing, dial 0300 100 0622. This line is open from 8am to 4pm on weekdays.
The Student Finance Wales customer service phone number is 0300 200 4050. This line is open from 8am to 6pm on weekdays.
Non-British EU students should ring 0141 243 3570. This line is open from 9am to 5:30pm on weekdays. European Economic Area (EEA) citizens working in the UK should call 0300 100 0607 between 8am and 8pm on weekdays, or from 9am to 4pm on Saturday. For postgraduate loans, phone 0300 100 0031 from 8am to 6pm on weekdays.
Unlike traditional landline phone numbers, 0300 numbers are not linked to specific geographic locations. The cost of calling an 0300 number within the UK is always the same as that of calling a normal home or business landline. If your phone tariff offers free calls to landlines at certain times of day – or has inclusive calls or bundled minutes that cover calls to landline numbers – calls to 0300 numbers (and all other 03 numbers) will be included in these deals in exactly the same way.
Contacting Student Finance via the Internet
Student Finance on Social Media
128,000 people follow and/or have liked The Student Finance England on Facebook (@SFEngland). The organization has 96,000 followers on Twitter (@SF_England). Both the FB page and the Twitter account recommend phone contact. 4,700 people follow and/or have liked Cyllid Myfyrwyr Cymru/Student Finance Wales on Facebook. This FB page (@SFWales) is monitored from 8am to 6pm on weekdays; incoming messages are typically answered within an hour with a 92% response rate. Student Finance Wales has 3,300 followers on Twitter (@SF_Wales). Student Finance England has 36 followers on Google+. Student Finance Wales also have a Google+ page but it seems to be largely inactive. The Student Loans Company has 550 followers on Twitter (@SLCComms). 6,800 professionals follow the Student Loan Company on LinkedIn. Finally, both Student Finance England and Cyllid Myfyrwyr Cymru have their own YouTube channels.
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