Founded in 1993, The Foundation for Credit Counselling, trading as StepChange (formerly the Consumer Credit Counselling Service (CCCS)) is a registered debt charity. The organization offers debt advice and money management and can be contacted through its freephone telephone helpline or online through StepChange Debt Remedy, its online debt advice tool.
Contacting StepChange by Phone
The StepChange customer service phone number is Freephone 0800 138 1111. This line is open from 8am to 8pm on weekdays, and from 8am to 4pm on Saturdays. For help setting up a debt management plan (DMP) or token payment plan (TPP), phone 0300 303 7037. For a review of your DMP or TPP, call 0300 303 5300. These DMP and TPP lines are open from 8am to 6pm on weekdays.
Calls to 00800 numbers are free from most major landline companies. However, mobile-phone companies apply a range of different call rates and sometimes charge their full international calling rate.
Unlike traditional landline phone numbers, 0300 numbers are not linked to specific geographic locations. The cost of calling an 0300 number within the UK is always the same as that of calling a normal home or business landline. In theory, calls from a landline phone cost about 10p per minute, while calls from mobile phones cost between 3p and 55p. However, if your phone tariff offers free calls to landlines at certain times of day – or has inclusive calls or bundled minutes that cover calls to landline numbers – calls to 0300 numbers (and all other 03 numbers) will be included in these deals in exactly the same way.
Contacting StepChange via the Internet
The address of the StepChange website is website. There is an internal search engine to help you find the information you are looking for. The Contact Us section has a link to a form to fill out in order to send an email to StepChange. You can email the charity directly by writing to website.
StepChange on Social Media
Nearly 4,000 people have liked and/or follow StepChange Facebook. The FB page (@stepchangedebtcharity) is monitored from 8am to 6pm on weekdays, and from 8am to 4pm on Saturdays. Incoming messages are typically answered within an hour with a 91% response rate. The charity has 11,500 followers on Twitter (@StepChange). The Twitter account is most responsive between 10am and 6pm. The StepChange YouTube channel has 200 subscribers. Only 14 people follow StepChange on Google+. 2,800 professionals follow the charity on LinkedIn.
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