Spotify is a music, podcast, and video-streaming service, launched in October 2008. It was developed by startup Spotify AB in Stockholm, Sweden. It provides digital rights management-protected content from record labels and media companies. Spotify is a freemium service, meaning that basic features are free with advertisements, while additional features are offered via paid subscriptions.
Contacting Spotify by Phone
According to their website, Spotify currently don’t offer telephone support, preferring contact through Twitter and through the contact form on their website. Independent sources suggest that the nearest thing to a Spotify customer service phone number is 020 3318 9701. If you wish to lodge a complaint, dial 020 3102 5241.
020 numbers are geographically specific to London. 020 numbers are normal landline numbers, charged at standard rates. If your tariff does not offer inclusive calls to landlines, or you are calling at a time of day when charges apply, typical rates for landline calls are between 6p and 12p per minute (depending on your phone company) plus between 16p and 19p per call. If you are calling from a mobile, the cost will be between 20p and 55p per minute (depending on your phone company).
Contacting Spotify via the Internet
The address of the Spotify website is website. The Help section has an internal search engine to help you find the information you want. You can also ask the worldwide Spotify community for help. The Help section also offers a list of topics you might need help with. These mostly lead to a form which you can fill out to send an email to the company. You can email Spotify directly by writing to firstname.lastname@example.org. Emails are usually answered in 24 hours.
Spotify on Social Media
Over 16 million people follow or have liked Spotify on Facebook. The FB page typically answers incoming messages within minutes. The company has 2.2 million followers on Twitter (@Spotify). To contact customer services and tech support, tweet @SpotifyCares (over 150,000 people follow this handle). 1,150,000 people follow Spotify on Instagram, while 19,000 do so on Pinterest. The Spotify YouTube channel has 136,000 subscribers, while their Google+ page has 126,000 followers. Finally, 275,000 professionals follow the company on LinkedIn.
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