Southern Water is the private utility company responsible for the public wastewater collection and treatment in Hampshire, the Isle of Wight, West Sussex, East Sussex and Kent, and for the public water supply and distribution to 4.6 million people in approximately half of this area. Some areas within the Southern Water region are supplied by a number of smaller water-supply companies.
Contacting Southern Water by Phone
The Southern Water customer service phone number is 0330 303 0368 for technical enquiries about water and wastewater, and emergencies. The Southern Water customer service phone number for billing enquiries is 0330 303 0277. These lines are open from 8am to 7pm on weekdays, and from 8.30am to 2pm on Saturdays (except bank holidays).
For the automated telephone service, dial 0330 303 1263. To report a leak, ring Freephone 0800 820 999 or 0330 303 0146. These lines are open 24 hours a day, seven days a week.
Unlike traditional landline phone numbers, 0330 numbers are not linked to specific geographic locations. The cost of calling an 0330 number within the UK is always the same as that of calling a normal home or business landline. In theory, calls from a landline phone cost about 10p per minute, while calls from mobile phones cost between 3p and 55p. However, if your phone tariff offers free calls to landlines at certain times of day – or has inclusive calls or bundled minutes that cover calls to landline numbers – calls to 0330 numbers (and all other 03 numbers) will be included in these deals in exactly the same way.
0800 numbers are free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Contacting Southern Water via the Internet
The address of the Southern Water website is website. The Contact Us section includes a form to fill out in order to send an email to the utility. The same section also offers an internal search engine to help you find what you are looking for and the answers to the most popular frequently asked questions (FAQs).
Southern Water on Social Media
Two thousand people have liked and/or follow Southern Water on Facebook. The FB page (@SouthernWater) is deemed very responsive to incoming messages; they are typically answered within an hour with a 100% response rate. The Southern Water Twitter account has eight thousand followers. Both the FB page and the Twitter account are monitored for incoming messages from 9am to 5pm on weekdays. The Southern Water YouTube cannel has 230 subscribers, while the Southern Water Vimeo channel has eight followers. The company’s Google+ page also has eight followers, while the Southern Water Pinterest page has only six followers. Finally, 130 people follow the utility on Instagram, while 12,000 professionals follow Southern Water on LinkedIn.
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