South West Water provides drinking water and waste water services throughout Cornwall and Devon and in small areas of Dorset and Somerset. South West Water was created in 1989 with the privatization of the water industry. South West Water is part of the Pennon Group along with Viridor Limited, one of the UK’s leading recycling, waste management and renewable energy businesses.
Contacting South West Water by Phone
The South West Water customer service phone number is 0344 346 2020. This line is open from 8.30am to 4pm on weekdays. For the accounts helpline, phone 0344 346 1010. This line is open between 8am and 6pm on weekdays, and from 9am to 1pm on Saturdays. For the debt helpline, dial Freephone 0800 083 0283. If you want water conservation advice, ring Freephone 0800 378937.
Calling an 0344 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0344 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0344 number will typically be between 10p and 40p per minute.
Contacting South West Water via the Internet
The address of the South West Water website is website. You can email the company directly by writing to website. The Contact Us section has the answers to a list of frequently asked questions (FAQs), organized into categories. You can also request a call-back from South West Water (morning, midday, afternoon or evening) on the website.
South West Water on Social Media
Two thousand people follow South West Water on Facebook. The FB page (@SoutWestWater) is deemed very responsive to incoming messages, which are usually answered within an hour with a 91% response rate. The company has 8,300 followers on Twitter (@SoutWestWater). For customer care, please tweet @SWWHelp. This handle is monitored for incoming messages between 8am and 6pm on weekdays and from 9am to 1pm on Saturdays. The SouthWestWater YouTube channel is followed by 60 subscribers. 70 people follow the company on Google+. Finally, four thousand professionals follow South West Water on LinkedIn.
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