South East Water is a British supplier of drinking water to 2.1 million consumers in the Southeast of England. Each day the company supplies on average 540 million litres of drinking water from its 83 water treatment works and manages more than 14,500 kilometres of its water mains. The company’s supply area covers 5,657 square kilometres.
Contacting South East Water by Phone
The South East Water customer service phone number is 0333 000 0002. To call the customer bill/account helpline, dial 0333 000 0001. If you need to ring the customer water-supply helpline, call 0333 000 0365. These lines are open between 8am and 7pm on weekdays, and from 8am to 1pm on Saturdays. For emergencies, call 0333 000 0365. For the 24/7 automated billing service, ring 0333 000 0247.
Calling an 0333 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0333 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0333 number will typically be between 10p and 40p per minute.
Contacting South East Water via the Internet
The address of the South East Water website is website. You can start a live chat with the customer service team on the website. There is a list of answers to frequently asked questions (FAQs), divided into eight categories as well as an internal search engine to help you find the information you need on the site. The Contact Us section offers a form to fill out in order to send an email to the company.
South East Water on Social Media
A thousand people follow and/or have liked South East Water on Facebook. The FB page (@sewateruk) is monitored for incoming messages from 9am to 5pm on weekdays, and from 8am to 1pm on Saturdays. The FB page is deemed to be “very responsive”; incoming messages are usually answered within minutes with a 94% response rate. The company has 4,400 followers on Twitter (@sewateruk). The Twitter account is monitored for incoming messages from 8am to 9pm on weekdays, and from 8am to 1pm on Saturdays. 1,900 professionals follow South East Water on LinkedIn. The South East Water YouTube channel and the South East Water Instagram page are for an Australian utility, not the British company.
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