Founded in 2001, Skyscanner is a travel-fare aggregator website and travel metasearch engine. The website has been owned by Ctrip since November 2016, the largest travel company in China. The site is available in over 30 languages and is used by 60 million people per month. The news section of the website includes news from the travel industry and tips for travellers.
Contacting Skyscanner by Phone
Skyscanner discourages phone contact. As they say on their website, given that they do not manage any bookings on their site, they don’t have a phone number you can call for telephone support. Independent sources suggest that the Skyscanner customer service phone number is 020 331 84060.
020 numbers are geographically specific to London. 020 numbers are normal landline numbers, charged at standard rates. If your tariff does not offer inclusive calls to landlines, or you are calling at a time of day when charges apply, typical rates for landline calls are between 6p and 12p per minute (depending on your phone company) plus between 16p and 19p per call. If you are calling from a mobile, the cost will be between 20p and 55p per minute (depending on your phone company).
Contacting Skyscanner via the Internet
The address of the Skyscanner website is website. Eventually, in Contact Us there is a form on which to send an email to the company. The Help section leads to a search engine and the answers to frequently asked questions (FAQs), divided into five categories. There is a tab on the right-hand side of the page for leaving feedback. The Community section in Help allows you to ask other customers for tips. The only direct email provided by the company is for public relations: website.
Skyscanner on Social Media
Over nine million people have liked and/or follow Skyscanner on Facebook. Messages sent to the FB page (@skyscanner) are typically answered within an hour with an 85% response rate. 162,000 people follow Skyscanner on Twitter (@Skyscanner). The Skyscanner YouTube channel has three thousand subscribers. 20,800 people follow the company on Google+, while 54,000 do so on Instagram and 2,700 do so on Pinterest. Finally, 34,500 professionals follow Skyscanner on LinkedIn.
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