Shop Direct Group is a multi-brand online retailer based in the Speke area of the city of Liverpool. Established in November 2005 as a result of the merger of the former Littlewoods and Shop Direct companies, the retailer was known as “Littlewoods Shop Direct Group” until a corporate rebranding in May 2008.
Contacting Shop Direct by Phone
The phone number of the Shop Direct switchboard is 0844 292 1000. Customer services are provided through their brands. The Very customer service phone number is Freephone 0800 092 3355. The Very Exclusive customer service phone number is 0344 755 1000. The Littlewoods customer service phone number is 0344 822 8000. All these lines are open from 7am till 11pm, seven days a week.
Calls to 0844 numbers are typically charged at higher rates than calls to normal landlines due to the inclusion of a surcharge to pay for the service being provided. Total 0843-number call costs will typically be anywhere from 8p to 62p per minute, plus an additional per-call charge of up to 7p. 0843 calls are not compatible with “free minutes”.
Calling an 0344 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0344 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0344 number will typically be between 10p and 40p per minute.
Contacting Shop Direct via the Internet
The address of the Shop Direct website is website. The homepage is written in very small grey and lime-green font making it very difficult to read. The website offers lists of answers to frequently asked questions (FAQs), divided according to their brands (Very, Very Exclusive and Littlewoods). For each of the brands you can also fill out a form to send the company a secure email. You can email Littlewoods directly by writing to website.
Shop Direct on Social Media
The company’s presence on Facebook is through its brands. @VeryUK, which typically replies instantly to incoming messages, is followed by nearly half a million people. A quarter of a million people follow @littlewoods, which usually replies to DMs within an hour. Shop Direct has 4,450 followers on Twitter. The Twitter account (@ShopDirect) is monitored for incoming messages from 7am to 11pm, seven days a week. Shop Direct has its own YouTube channel. Around 75 people follow the company’s Google+ page, while 1,600 people follow them on Instagram. Very.co.uk has 6,650 followers on Pinterest. Finally, 22,000 professionals follow Shop Direct on LinkedIn.
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