Founded in 1966, Shelter is a registered charity that campaigns to end homelessness and bad housing in England and Scotland. It gives advice, information and advocacy to people in need, and tackles the root causes of bad housing by lobbying government and local authorities for new laws and policies to improve the lives of homeless and badly housed people.
Contacting Shelter by Phone
The Shelter customer service phone number is Freephone 0808 800 4444 if you need help or advice about housing. This line is open from 8am to 8pm on weekdays, and from 8am to 5pm at the weekend, all year round. Call the Supporter Helpdesk on 0300 330 1234. This line is open from 9am to 6pm on weekdays (excluding bank holidays). The phone number of the main switchboard is 0344 515 2000. This line is open from 9am to 5.30pm on weekdays but please note that they cannot give housing advice on this number.
Unlike traditional landline phone numbers, 03 numbers are not linked to specific geographic locations. The cost of calling an 03 number within the UK is always the same as that of calling a normal home or business landline. In theory, calls from a landline phone cost about 10p per minute, while calls from mobile phones cost between 3p and 55p. However, if your phone tariff offers free calls to landlines at certain times of day – or has inclusive calls or bundled minutes that cover calls to landline numbers – calls to 03 numbers (and all other 03 numbers) will be included in these deals in exactly the same way.
Contacting Shelter via the Internet
The address of the Shelter website is website. On the website you can start a live chat with a member of the Shelter team. You can email the charity directly by writing to website. The site has an internal search engine to help you find the information you are looking for.
Shelter on Social Media
130,000 people follow and/or have liked Shelter on Facebook. The FB page (@ShelterUK) is monitored from 8am to 8pm on weekdays, and from 8am to 5pm at the weekend. Incoming messages are usually answered within a day. 233,000 people follow Shelter on Twitter (@Shelter). Over 11,000 professionals follow Shelter UK on LinkedIn, while over a thousand people follow the charity on Google+. The Shelter YouTube channel has more than 1,200 subscribers. 3,000 people follow the charity on Instagram, while they have 550 followers on Pinterest.
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