Severn Trent is a UK water company that operates internationally, employing 15,000 people in the UK, the USA, mainland Europe and the Middle East. The company was created in 1985 by the merger of the water authorities in charge of the Severn and the Trent rivers in the Midlands. The company is responsible for supplying fresh water and treating sewage for around eight million people
Contacting Severn Trent by Phone
The Severn Trent customer service phone number is 0345 750 0500. This number is for billing enquiries and general enquiries, and is open from 8am to 9pm on weekdays, and from 8.30am to 5.30pm on Saturdays (including bank holidays with the exception of Christmas Day, Boxing Day and New Year’s Day). For supply issues and emergencies, ring Freephone 0800 783 4444. This line is open 24 hours a day, seven days a week.
Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0345 number will typically be between 10p and 40p per minute.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Contacting Severn Trent via the Internet
The address of the Severn Trent website is website. The homepage has a list of answers to frequently asked questions (FAQs). The Help and Contact section also has an internal search engine which enables you to find the information you want on the website. The Help and Contact section also offers a form to fill out in order to email Severn Trent.
Severn Trent on Social Media
The Severn Trent Facebook page is followed and/or has been liked by four thousand people. The FB page (@OfficialSTW) is monitored 24/7 and incoming messages are usually answered within an hour with a 95% response rate. 20,300 people follow the water company’s Twitter account (@stwater), which is monitored 24/7 for incoming messages. The Severn Trent YouTube channel has a thousand subscribers, while the Google+ page has just 13 followers. The severntrent page on Instagram has 600 followers. Finally, 16,500 professionals follow Severn Trent Water on LinkedIn.
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