Screwfix, whose headquarters are in Yeovil, is the United Kingdom’s largest multi-channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc. Screwfix’s award-winning Contact Centre handles up to 45,000 calls per week and 90% of calls are answered within ten seconds.
Contacting Screwfix by Phone
The Screwfix customer service phone number is 0333 011 2112. The line is open 24 hours a day, seven days a week (including bank holidays). Calls may be recorded for quality and training purposes.
Numbers starting with 0333 are neither premium rate or freephone numbers. Calling an 0333 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0333 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0333number will typically be between 10p and 40p per minute.
Contacting Screwfix via the Internet
The address of the Screwfix website is website. In the Contact Us section there is a list of answers to frequently asked questions (FAQs), and a form to fill out in order to send an email enquiry to ScrewFix. You can email the company directly by writing to website. The website also offers a Store Locator to help you find the nearest Screwfix centre and the option of requesting a catalogue. Finally, there is a ScrewFix Community Forum at website.
Screwfix on Social Media
Just under 200,000 people follow Screwfix on Facebook. The FB page (@Screwfix) is monitored 24/7 and incoming calls are typically answered within an hour. 48,500 people follow Screwfix on Twitter (@Screwfix). The Screwfix YouTube channel has 8,700 subscribers. For some reason the company has two Google+ pages; one with 70 followers and the other with 2,200. 300 people follow the company on Pinterest, 3,600 do so on Instagram, and over 12,500 do so on LinkedIn.
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