Abellio ScotRail, operating services under the name ScotRail, is the national train-operating company of Scotland. A subsidiary of Abellio, it has operated the ScotRail franchise since 1st April 2015. The franchise will operate for seven years with a three-year extension available contingent on performance criteria being met.
Contacting ScotRail by Phone
The ScotRail customer service phone number is 0344 811 0141. This line is open from 7am to 10pm daily. If you wish to report a safety issue outside these times, ring 0141 335 5240. If you have an enquiry relating to season tickets, ring 0344 811 0142. If you require disabled assistance, dial Freephone 0800 912 2 901 between 7am and 10pm daily. The number for business travel enquiries is 0344 811 0144.
Calling an 0344 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0344 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0344 number will typically be between 10p and 40p per minute.
0141 is the area code for Glasgow and the surrounding area. 0141 numbers are normal landline numbers, charged at standard rates.
Contacting ScotRail via the Internet
The address of the ScotRail website is website. On the site there is a form to fill out that allows you to send an email to the company. You can email ScotRail directly by writing to website (or to website for business travel enquiries). Within the Customer Services section there are buttons that allow you to leave feedback, make a complaint or claim for a delay. The Customer Services section also offers the answers to frequently asked questions (FAQs), divided into 38 categories.
ScotRail on Social Media
55,000 people follow and/or have liked ScotRail on Facebook. Over 160,000 people follow the company on Twitter. The FB page (@ScotRail) and the Twitter account (@ScotRail) are monitored for incoming messages from 6am to 10pm on weekdays, and from 10am to 10pm at weekends. Incoming messages are typically answered instantly, with an 89% response rate. The ScotRail YouTube channel has 900 subscribers. 80 people follow ScotRail on Google+, while 43 do so on Pinterest. Over 900 people follow myscotrail on Instagram, while 2,300 professionals do so on LinkedIn.
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