The Santander Group is a Spanish banking group centered on Banco Santander, S.A. As its name suggests, the company originated in Santander, Cantabria, in northern Spain.
The group has expanded since 2000 through a number of acquisitions, with operations across Europe, Latin America, North America and Asia. Many subsidiaries, such as Abbey National, have been rebranded under the Santander name.
Contacting Santander by Phone
The Santander customer service phone number is Freephone 0800 9 123 123. If you are abroad, dial +44 1908 237 963. These numbers are attended by Santander’s UK-based customer-service team from 7am to 9pm from Monday to Saturday, and from 8am to 9pm on Sundays. Outside those times there is an automated telephone banking service (24/7) which, for instance, allows you to report that your debit/credit card has been lost or stolen, check your balances or make a payment.
If you want to lodge a complaint, contact the dedicated complaints team on Freephone 0800 171 2171. This line is open from 8am to 8pm on weekdays and from 9am until 4pm on Saturdays. To retrieve or reset your online-banking details, call Freephone 0800 917 9170 between 7am and 9pm from Monday to Saturday, and from 8am to 9pm on Sundays.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Contacting Santander via the Internet
The address of the Santander website is this. The Help and Support section leads to a list of answers to frequently asked questions (FAQs). There is also a pop-up search engine that takes you to the information you want on the website. You can email the customer service team directly by writing to firstname.lastname@example.org.
Santander on Social Media
Around 370,000 people follow and/or have liked Santander UK on Facebook. The FB page (@santanderuk) is deemed very responsive to incoming messages, which are typically answered instantly. 54,000 people follow Santander on Twitter (@santanderuk). To contact customer services on Twitter, tweet @santanderukhelp, which is monitored for incoming messages from 8am to 9pm on weekdays and from 9am to 5pm at weekends. The Santander UK YouTube channel has 12,500 subscribers. 160 people follow the Bank on Google+, while 6,600 professionals follow Santander UK on LinkedIn.
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