With more than 40 years’ experience and around 85,000 homes across England, Sanctuary Housing is one of the UK’s leading social landlords. As a not-for-profit organization, they reinvest any surplus they make back into their housing and services, making their communities places that residents are proud to call home. The social enterprise aims to provide an excellent, customer-friendly service.
Contacting Sanctuary Housing by Phone
The Sanctuary Housing customer service phone number is Freephone 0800 131 3348. Alternatively, you can ring 0300 123 3511. The hard of hearing can contact customer services on TypeTalk 01482 580 576. These lines are open 24 hours a day, seven days a week (including bank holidays).
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Calling an 0330 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0330 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0330 number will typically be between 10p and 40p per minute.
Contacting Sanctuary Housing via the Internet
The address of the Sanctuary Housing website is website. The site’s homepage has a list of frequently asked questions (FAQs) that are organized by category and include links to more information on the website. There is a form in the Contact Us section which allows you to send an email to the social enterprise. You can email Sanctuary Housing directly by writing to website.
Sanctuary Housing on Social Media
14,000 people follow and/or have liked Sanctuary Housing on Facebook. The FB page (@SanctuaryHousing) is monitored for incoming calls, which are typically answered within an hour with a 100% response rate. Over 3,600 people follow Sanctuary on Twitter. The Twitter account (@HelloSanctuary) is monitored for incoming messages from 9am to 5pm daily. The Sanctuary Group’s YouTube channel has 40 subscribers, while their Google+ page has 110 followers. 1,150 professionals follow Sanctuary Housing on LinkedIn.
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