Founded in 1938, Samsung Group is a South Korean multinational conglomerate whose headquarters are in Samsung Town, Seoul. It comprises numerous affiliated businesses. Samsung electronics was founded in 1969 and today manages over 200 subsidiaries around the world. Samsung means ‘three stars’. The Samsung motto is “inspire the world, create the future”.
Contents
Contacting Samsung by Phone
The Samsung customer service phone number is 0330 726 7864. This line is open between 8am and 6pm from Monday to Saturday.
Numbers starting with 0330 are neither premium rate or freephone numbers. Calling an 0330 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay.
Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0330 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0330 number will typically be between 10p and 40p per minute.
Contacting Samsung via the Internet
The Samsung website can be accessed by clicking here. You can start a live chat with a Samsung agent from 9am to 6.30pm on weekdays, or between 10am and 5.30pm on Saturday. There is also a form on the website that allows you to send an email to the company. The Ask The Community option allows you to ask questions and get solutions from other Samsung customers. There is a button on the right of the page that allows you to leave feedback.
Samsung on Social Media
Samsung UK is followed by four-and-a-half million people on Facebook. The FB page (@SamsungUK) is monitored for incoming messages from 9am to 9pm daily. 172,000 people follow Samsung UK on Twitter (@SamsungUK). For assistance and tips, tweet @SamsungHelpUK, which is monitored from 9am to 9pm seven days a week. The Samsung UK YouTube channel has over 21,000 subscribers. 58,000 people follow samsunguk on Instagram, while 480,000 follow Samsung Mobile on Google+. Finally, almost 900,000 professionals follow Samsung on LinkedIn.
Rate this post
No ratings at this time