Established in 1994, Privilege is a division of the Direct Line Group that specializes in selling insurance over the phone and internet. Privilege insurance, based in Bromley, is underwritten by UK Insurance Limited and currently sells home insurance, car insurance, and car-breakdown cover. Over 600,000 people last year chose to be covered by Privilege.
Contacting Privilege Insurance by Phone
The Privilege Insurance customer service phone number is 0345 246 0260. If you are already a customer of Privilege, the priority line is 0345 246 8553. If you wish to make a claim, ring 0345 246 8539. This line is open from 8am to 8pm on weekdays, and from 9am to 2pm on Saturdays. The 24-Hour Accident Recovery Hotline is Freephone 0800 028 5904. If you wish to lodge a complaint, call Freephone 0800 051 0127, 0345 246 8553 or 0123 963 6072. If you are involved in an accident dial 0345 246 0216 to speak to a Privilege personal-claims advisor and he or she will assist you with your claim. For people with communication difficulties, call Freephone Typetalk on 0800 515152.
Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0345 number will typically be between 10p and 40p per minute.
Contacting Privilege Insurance via the Internet
The address of the Privilege Insurance website is website. The site offers the answers to frequently asked questions (FAQs), divided into three categories according to insurance type. There is also a search engine for FAQs. What’s more, a web chat is available during opening hours for questions about Privilege’s home or car products. Click on the web-chat window when it pops up and chat to a Privilege agent.
Privilege Insurance on Social Media
Privilege Insurance focuses its presence on Twitter, where the company has 680 followers. The Twitter account (@PrivilegeUK) is monitored for incoming messages from 8.30am to 9pm on weekdays, between 9am and 5pm on Saturdays, and from 10am to 5pm on Sundays. They are most responsive between 9.30am and 10pm. Although several of their TV commercials are viewable on YouTube, there is no Privilege You Tube channel as such. There are no Google+, Pinterest or LinkedIn pages for Privilege Insurance. There is an Instagram page but it is in Bahasa Indonesian and does not relate to the British company.
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