Power NI is Northern Ireland’s leading, local energy company with over 80 years’ experience of supplying customers in the region. Local knowledge and experience gives Power NI a unique advantage into understanding its customers’ needs. Power NI supplies around 600,000 homes, farms and businesses and customers recently voted the company the “number-one electricity supplier in Northern Ireland”.
Contacting Power NI by Phone
The Power NI customer service phone number is 0345 745 5455. This line is open from 8am to 7pm on weekdays (except bank holidays). Calls are recorded for quality assurance purposes. If you suffer a power cut, dial 0345 764 3643. This is the customer service number of Northern Ireland Electricity, a distinct company.
Numbers starting with 0345 are neither premium rate or freephone numbers. Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0345 number will typically be between 10p and 40p per minute.
Contacting Power NI via the Internet
The address of the Power NI website is website. The site offers the answers to a list of frequently asked questions (FAQs). There is also a form to fill out in order to send an email to Power NI via the website. You can email the company directly by writing to website. If you wish to lodge a complaint, email website. There is also the option to sign up for emails that will inform you about Power NI’s latest products and promotions. Finally, you can start a live chat with a Power NI agent during office hours.
Power NI on Social Media
The Power NI Facebook page is followed and/or has been liked by 140 people. The FB page (@PowerNI) is monitored for incoming messages on weekdays from 8am to 7pm (except bank holidays). The company’s Twitter account (@PowerNI) has a hundred followers and is monitored for incoming messages at the same times as the FB page. The Power NI YouTube channel has 46 subscribers. The company’s Google+ page has one follower, while their Instagram page has 45. Finally, nearly 500 professionals follow the energy supplier on LinkedIn.
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