Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, digital television and mobile services. The company was founded in 1997 in Sheffield, South Yorkshire. On 30th January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. The company has over 750,000 customers across the UK.
Contacting Plusnet by Phone
The Plusnet customer service phone number is Freephone 0800 432 0200. If you are calling from abroad, ring +44 345 140 0200. These numbers are for existing customers and so you should have your username and password ready when you ring. These lines are open from 7.30am to 10pm daily, all year round. If you are not yet a customer of Plusnet, dial Freephone 0800 432 0080 (or +44 330 123 0170 if you are calling from abroad). If you are interested in mobile sales, ring Freephone 0800 328 4677. These sales lines are open from 8am to 8pm on weekdays, between 9am and 7pm on Saturdays, and from 9am to 6pm on Sundays. To save time, have your payment details ready if you’d like to place an order.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Contacting Plusnet via the Internet
The address of the Plusnet website is website. The website offers the possibility to start a live chat with a Plusnet agent. Besides, there is a list of answers to frequently asked questions (FAQs) to help you solve any queries. Moreover, you can post your questions for other Plusnet customers to answer in the “Ask the Community” section.
Plusnet on Social Media
Just under 22,000 people have liked and/or follow Plusnet on Facebook. This FB page (@plusnet or @plusnethelp) is monitored from 7.30am to 10pm daily and incoming messages are usually answered within an hour. Plusnet has almost 13,700 followers on Twitter (@Plusnet). For technical support and queries tweet @Plusnethelp, which is monitored from 7.30am to 10pm daily. The Plusnet YouTube channel has over 1,200 subscribers, while 1,300 people follow the internet service provider on Google+. Plusnet has a thousand followers on Instagram, 62 followers on Pinterest and 5,500 professional followers on LinkedIn.
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