Pension Credit is the principal element of the UK welfare system for poorer people of pension age. It is intended to supplement the UK State Pension. It was introduced in 2003. It has been subject to a number of changes over its existence, but has the core aim of lifting a large number of the poorest retired people out of poverty.
Contacting Pension Credit by Phone
The Pension Credit claim line/strong> is Freephone 0800 99 1234. The Pension Service helpline/strong> is 0345 606 0265. The Textphone alternative for the hard-of-hearing for both these telephone numbers is 0800 169 0133. These lines are open from 8am to 6pm on weekdays.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0345 number will typically be between 10p and 40p per minute.
Contacting Pension Credit via the Internet
The address of the Pension Credit website is website. All the information on the webpage is available in Welsh. The page also offers a pension credit calculator with which to work out what you are entitled to. The Department of Work and Pensions does not encourage contact by email.
Pension Credit on Social Media
As a state welfare service Pension Credit does not have a significant presence on social media. While Pension Credit is mentioned on several Facebook pages, there is no official FB page on the topic. The situation on Twitter is similar. Unsurprisingly, there are no Pension Credit pages on Google+, Instagram, Flickr or Pinterest. There are half a dozen useful videos on Pension Credit on YouTube, though there is no channel dedicated to the topic per se. The most relevant page on LinkedIn, is that of the Department of Work and Pensions (DWP), which is followed by 36,000 people.
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