Established in 1998, PayPal Holdings, Inc. is an American company operating a worldwide online-payments system that supports online money transfers. PayPal is one of the world’s largest Internet payment companies. The company operates as a payment processor for online vendors, auction sites and other commercial users, for which it charges a fee.
Contacting Paypal by Phone
The Paypal customer service phone number is freephone 0800 358 7911. If you are calling from outside the United Kingdom, dial +353 1 436 9004 (international call charges may apply). For general queries, the hours of operations are from 8am to 9pm on weekdays, from 8am to 9pm on Saturdays, and from 9am to 9pm on Sundays. If you want to lodge a claim, the hours of operation are from 8am to 8.30pm on weekdays, between 8am and 6.30pm on Saturdays, and from 9am to 6.30pm on Sundays. For limitations, ring between 8am and 8pm on weekdays, from 8am to 6.30pm on Saturdays, and from 9am to 6.30pm on Sundays. Alternatively, you can ring PayPal’s Head Office in London on 020 8610 0150.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance. 020 numbers are geographically specific to London. 020 numbers are normal landline numbers, charged at standard rates. If your tariff does not offer inclusive calls to landlines, or you are calling at a time of day when charges apply, typical rates for landline calls are between 6p and 12p per minute (depending on your phone company) plus between 16p and 19p per call. If you are calling from a mobile, the cost will be between 20p and 55p per minute (depending on your phone company).
Contacting Paypal via the Internet
The website also offers a community help forum. Moreover, there is a list of answers to frequently asked questions (FAQs) on the site, too. You can email customer service through the website, though you have to log in first. Finally, there is a button at the bottom of the page that lets you leave feedback on the webpage.
Paypal on Social Media
Paypal has five-and-a-half million followers on Facebook. Messages sent to the FB page are typically answered within a day. 53,000 people follow PayPal UK on Twitter. You can contact PayPal customer services on the Twitter handle @AskPayPal. The company’s UK YouTube channel has 5,000 subscribers, while their global YouTube channel has 35,000 subscribers. PaypalUK on Google+ has just 21 followers. Paypal’s Instagram page has 62,000 followers, while their global LinkedIn page is followed by a quarter of a million professionals.
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