Ofgem is the national office of gas and electricity markets. They are a non-ministerial government department that deals with the protection of and security of existing and future electricity and gas customers throughout the UK.
The Ofgem head office is based in London and the main customer service number for general enquiries is: 0207 901 7000.
Customers wanting to make an enquiry about Ofgem policies should contact their consumer affairs team on: 0207 901 7295.
Customers who are wanting to enquire about energy prices with the Ofgem support team can call the following number: 0207 901 7179.
Ofgem domestic customers who are looking for help with renewable heat schemes can contact the support team on: 0300 003 0744. Non domestic customers who are wanting to enquire about renewable heat schemes can call: 0300 003 2289.
Customers looking for assistance regarding renewable electricity schemes the best number to speak to an appropriate customer service representative is: 0207 901 7310 (and choose option 2). Feeling and sustainability enquiries can be discussed on the following number: 0207 901 7310. Climate change enquiries and renewable energy enquiries can also be taken on that number.
These Ofgem customer service lines are open from Monday to Friday, from 09:00 to 17:00.
OFGEM Customer Service by Internet
Customers who would prefer to email the Ofgem customer service regarding any general enquiries the correct email address is: firstname.lastname@example.org
Ofgem also have a very active presence on social media platforms which allow customers to interact and communicate with the Ofgem customer service team. Their Facebook page can be found here at: https://www.facebook.com/ofgem. Their highly interactive twitter page can he accessed here at: https://twitter.com/ofgem/
Ofgem domestic customers who are looking for help with renewable heat schemes can contact the support team via email on: DomesticRHI@ofgem.gov.uk. Non domestic customers can email the renewable heat initiative help desk on: email@example.com
To email the Ofgem team regarding renewable electricity schemes, the correct address is: firstname.lastname@example.org. Feeling and sustainability enquiries and questions can be sent to; email@example.com. Climate change enquiries and renewable energy enquiries can be directed to; firstname.lastname@example.org
Licensing enquiries are best handled via email and the best email to send any questions to is; email@example.com
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