Ofcom is the communications regulator for TV, radio and video-on-demand in the UK. Ofcom also regulates fixed-line telecoms, mobiles and postal services in addition to the airwaves over which wireless devices operate. The customer service team ensure that their customers get the absolute best from their communication services and are fully committed to preventing their customers from scams and bad practices.
For customers looking for advice or looking to make a complaint there are a couple of customer service telephone numbers, depending on the nature of the customers area of complaint or advice they are looking for. For phone and internet services customers should call 0300 123 333, or 0207 981 3040.
Customers calling from outside of the UK should call +44 300 123 333, or +44 207 981 3040. International call rates will apply so any international callers should check their international call rates with the telephone service provider.
Customers wishing to make a complaint or enquiry regarding TV or radio programmes the best number is: 0300 123 333, or 0207 981 3040.
Any customers that are wanting to make a complaint about licensing, the licensing support team can be contacted on: 0300 123 1000 or 0207 981 3131.
For deaf or speech-impaired customers there is a textphone number which can be contacted on: 18001 0192 5650 744. There is also a video relay service for customers who would like to contact the Ofcom support team in British sign language, which can be found here; https://sv2.me/public_access.php?hash=59f73cdfca030c803e9306ea2e43c8b7
The main switchboard for Ofcom is: 0300 123 3000, or 0207 981 3000.
UK callers calling these telephone numbers should not be charged as these numbers will be deducted from any free minute contracts customers may have with their service providers. For any customers that are not sure of their inclusive minute contracts are advised to contact their mobile phone provider.
The customer service opening hours are from Monday to Friday, from 09:00 to 17:00
OFCOM Customer Service by Internet
Customers who would prefer to contact the Ofcom team in writing, the correct address is:
2a Southwark Bridge Road
Customers wanting to email the Ofcom licensing team can email: firstname.lastname@example.org. Any customers wanting to send an enquiry or make a complaint can fill in the following form and send it off to the Ofcom support team; https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring.
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