Ocado is a British online supermarket and the world’s largest dedicated online grocery retailer with over 580,000 active customers shopping with them today. The company has no chain of stores and does all home deliveries from its warehouses. Ocado has been voted the best online supermarket in the UK by Which? readers every year since 2010.
Contacting Ocado by Phone
The Ocado customer service phone number is 0345 656 1234. This line is open from 5.30am until midnight, seven days a week. If you wish to ring the head office, call 01707 227 800.
Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0345 number will typically be between 10p and 40p per minute.
The prefix 01707 is the code for Welwyn Garden City and the surrounding area (Ocado’s head office is in Hatfield). 01707 numbers are normal landline numbers, charged at standard rates. If your tariff does not offer inclusive calls to landlines, or you are calling at a time of day when charges apply, typical rates for landline calls are between 6p and 12p per minute (depending on your phone company) plus between 16p and 19p per call. If you are calling from a mobile, the cost will be between 20p and 55p per minute (depending on your phone company).
Contacting Ocado via the Internet
The address of the Ocado website is website. You can also start a live chat by clicking on the right-hand sidebar. There is also a long list of answers to frequently asked questions, divided into 19 categories. You can email the online supermarket directly by writing to website. If you are interested in working with Ocado, email website.
Ocado on Social Media
300,000 people have liked and/or follow Ocado on Facebook. The FB page (@ocado) is moderated and monitored for incoming messages between 8am and 11pm daily. It is deemed “very responsive” to incoming messages. 57,000 people follow Ocado on Twitter (@Ocado) which is monitored daily for incoming messages from 5.30am until midnight. 210,000 people follow the online supermarket on Google+, while 2,900 people do so on Pinterest and 12,300 shoppers follow them on Instagram. The Ocado YouTube channel has 1,100 subscribers. Finally, 14,200 professionals follow the company on LinkedIn.
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