NRAM Limited (previously Northern Rock Asset Management plc.) is a British asset-holding and management company which was split away from the Northern Rock bank in 2010. It is currently under public ownership, due to the bank’s nationalization in 2008. The company continues to service a residential mortgage book of approximately £50 billion.
Contacting NRAM by Phone
The NRAM customer service phone number is 0330 159 9626. If you have a mortgage-related complaint, dial 0330 159 9610. Lines are open between 8.30am and 6pm on weekdays. For enquiries and complaints that are not related to mortgages, call Freephone 0800 001 5262. This line is open from 9am to 5pm on weekdays. Calls may be recorded for monitoring and training purposes. If you are having difficulties that may affect your mortgage, ring 0330 159 4850. The sooner you call, the sooner NRAM can try and help. This line is open from 8am to 8pm on weekdays, and from 9am to 1pm on Saturday.
Unlike traditional landline phone numbers, 0330 numbers are not linked with specific geographic locations. The cost to call an 0330 number within the UK is always the same as calling a normal home or business landline. In theory, calls from a landline phone cost about 10p per minute, while calls from mobile phones cost between 3p and 55p. However, if your phone tariff offers free calls to landlines at certain times of day – or has inclusive calls or bundled minutes that cover calls to landline numbers – calls to 0330 numbers will be included in these deals in the exact same way.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Contacting NRAM via the Internet
The address of the NRAM website is website. There is a list of frequently asked questions (FAQs). There is also a site search engine to help you find the information you are interested in. Moreover, there is a form to fill out if you want to send an email to NRAM and another one to lodge a written complaint.
NRAM on Social Media
As the ‘bad bank’ resulting from the Northern Rock debacle, NRAM is unsurprisingly absent from most social media. There is no official NRAM Facebook page but there is a NRAM Action Group (@NRAMActionGroup) FB page for those affected, which is followed by 160 people. However, this FB page has been inactive for the last three years. There are no accounts on Twitter, Google+, Pinterest, Instagram or YouTube relating to the failed bank. The NRAM page on LinkedIn is followed by 134 people but is appears to be inactive and to have minimal content.
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