Npower Limited is a UK-based electricity generator and supplier of gas and electricity to homes and businesses, formerly known as Innogy plc. It is considered as one of the ‘big six’ energy suppliers, which dominate the gas and electricity market in the UK. Npower generate about 10% of the UK’s electricity, that’s over 6.5 million households and businesses.
Contacting Npower by Phone
The Npower customer service phone number is Freephone 0800 073 3000. Alternatively, you can ring 0330 100 3000. These lines are open from 8am to 8pm on weekdays, and from 8am to 6pm on Saturdays. If you wish to lodge a complaint with Npower, dial Freephone 0800 316 9328.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Unlike traditional landline phone numbers, 0330 numbers are not linked to specific geographic locations. The cost to call an 0330 number within the UK is always the same as calling a normal home or business landline. In theory, calls from a landline phone cost about 10p per minute, while calls from mobile phones cost between 3p and 55p. However, if your phone tariff offers free calls to landlines at certain times of day – or has inclusive calls or bundled minutes that cover calls to landline numbers – calls to 0330 numbers (and all other 03 numbers) will be included in these deals in the exact same way.
Contacting Npower via the Internet
The address of the Npower website is website. The site offers the opportunity to start a live chat with an Npower agent from 8am to 10pm on weekdays, and from 8am to 8pm on Saturdays. The website also offers a list of answers to frequently asked questions (FAQs).
Npower on Social Media
Searching for this Anglo-German power company on social media can be a little complicated because there are both Nigerian and US companies that are also called ‘Npower’. 13,000 people follow and/or have liked the British company on Facebook. The FB page (@npowerofficial) is monitored for incoming messages, which are typically answered within an hour. Some 11,000 people follow Npower on Twitter. The Twitter feed is monitored for incoming calls from 8am to 8pm on weekdays, and from 8am to 6pm on Saturdays. 350 people follow the energy company on Google+, despite there being no content there, while 30,000 professionals follow Npower on LinkedIn. The Npower YouTube channel has a thousand subscribers.
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