Northumbrian Water Limited is a water company that provides mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham and parts of North Yorkshire, and also supplying water as Essex and Suffolk Water. It is a wholly owned subsidiary of Northumbrian Water Group.
Contacting Northumbrian Water by Phone
The Northumbrian Water customer service phone number is 0345 733 5566. This line is open on weekdays from 8am to 8pm, and on Saturdays from 8am to 1pm. Their out-of-hours emergency number is 0345 717 1100. Alternatively, to make a payment or check your account balance call the automated service on Freephone 0800 032 3417 (or on 0191 417 5134). If you wish to provide a meter reading, dial Freephone 0800 032 3418 (or on 0191 415 9375).These lines are open 24 hours a day. Calls may be monitored or recorded in order to improve service quality and for staff training.
Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0345 number will typically be between 10p and 40p per minute.
Contacting Northumbrian Water via the Internet
The address of the Northumbrian Water website is website. You can listen to any of the texts by pressing the Read Aloud button at the bottom of the page. The website offers the possibility of a live chat from 8am to 5.30pm on weekdays, and from 8am to 12.30pm on Saturdays. Finally, there is an “Ask a Question” search engine for FAQs.
Northumbrian Water on Social Media
The Northumbrian Water Twitter account (@nwater_care) is followed by almost 9,000 people. The Twitter feed is monitored for incoming messages from 8am to 8pm on weekdays. Curiously, Northumbrian Water does not have a Facebook page for customers though they do have one for those who use their reservoirs for recreation (@nwwatersideparksandfishing), which is followed and/or has been liked by nearly 9,000 people. Messages sent to this page are usually answered within a few hours with an 89% response rate. NWG (the Northumbrian Water Group) is followed by 5,000 professionals on LinkedIn. The NorthumbrianWaterLtd YouTube channel has 123 subscribers. This is linked to a Google+ page that has one follower.
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