National Rail is the trading name licensed for use by the Rail Delivery Group, an unincorporated association whose membership consists of the passenger-train-operating companies (TOCs) of Great Britain that run the passenger services previously provided by the British Railways Board, from 1965 using the brand name British Rail.
Contacting National Rail by Phone
The National Rail customer service phone number is 0345 748 4950. This line is open 24 hours a day, every day of the year except Christmas Day (25th December). If you wish to converse in Welsh, phone 0345 604 0500. This line is open from 7am to 8pm every day except Christmas Day. Customers who have a hearing impediment should dial Textphone 0345 605 0600. For the automated speech-recognition service, TrainTrackerTM ring 0345 748 4950, which offers live arrival / departure board information, timetable and fares information over the phone with no wait time. Finally, if you are calling from abroad, the number is +44(0)20 7278 5240.
Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0345 number will typically be between 10p and 40p per minute.
Contacting National Rail via the Internet
The address of the National Rail website is website. The site offers a live chat (called “Ask Lisa”). There are also answers to frequently asked questions (FAQs). If you wish to email National Rail directly, write to website.
National Rail on Social Media
National Rail is followed and/or has been liked by over 70,000 people. There is no indication that the FB page (@nationalrailenq) is monitored for incoming messages. On the other hand, The National Rail Twitter account (@nationalrailenq), which is followed by a million people, is monitored for incoming messages 24/7. Over a thousand people follow National Rail Enquiries on LinkedIn. National Rail has a following of 1,400 on Pinterest, and of 1,600 on Instragram (@national.rail). There are 200 subscribers to National Rail Enquiries’ YouTube channel, while 300 people follow them on Google+.
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