The National Grid is the high-voltage electric power transmission network in Great Britain, connecting power stations and major substations and ensuring that electricity generated anywhere in England, Scotland or Wales can be used to satisfy demand elsewhere. The UK grid is connected as a wide-area synchronous grid nominally running at 50 hertz.
Contacting National Grid by Phone
The National Grid customer service phone number is 0845 835 1111. If there is a gas emergency – for instance, you smell gas – dial Freephone 0800 111 999. If there is an electricity emergency, call Freephone 0800 40 40 90. Deaf and deafened people using a Textphone (Minicom) should dial Freephone 0800 371 787 in an emergency.
Telephone numbers starting with 0845 are ‘service numbers’ charged at special rates. Calls to 0845 numbers are typically charged at higher rates than calls to normal landlines due to the inclusion of a surcharge or ‘service charge’ to pay for the service being provided. 0845 numbers generate an income for either the organization being called or their telephone company. Unlike traditional landline phone numbers, 0845 numbers are not associated with any specific geographic location. Total 0845-number call costs will typically be anywhere from 8p to 62p per minute, plus an additional per-call charge of up to 7p; calls from landlines are always cheaper (8p-19p) than from mobile phones (44p-62p). In most circumstances, 0845 numbers will cost you more to call than a normal landline and will not be included in any free-call allowances or “bundled minutes” that your tariff offers.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Contacting National Grid via the Internet
National Grid on Social Media
The National Grid Facebook page is followed and/or has been liked by over 3,000 people. Messages sent to this FB page (@NationalGridUK) are usually answered within a few hours with a 100% response rate. The National Grid Twitter account (@nationalgriduk) is followed by 24,000 people. 250 people follow National Grid on Google+, while 70 people do so on Flickr. Over 70,000 professionals follow the company on LinkedIn. National Grid has its own YouTube channel.
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