National Express is a British multinational public transport company whose headquarters are in Birmingham. The company operates bus, coach, train and tram services in the United Kingdom, United States, Canada, Spain, Portugal, Malta, Germany and Morocco and long-distance coach services across Europe. National Express is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
Contacting National Express by Phone
The National Express customer service phone number is 0871 781 8181. For advice when travelling, amendments, after-sales support and to book assistance, dial 0371 781 8181.These lines are open seven days a week from 8am to 10pm.
0871 numbers are telephone numbers that are charged at higher rates due to the inclusion of a surcharge or ‘service charge’ to pay for the service being provided. Special two-part charging arrangements apply when calling 0871 numbers. The first part of the call cost is your own phone company’s standard per-minute ‘access charge’. The second part is a variable ‘service charge’ which benefits the organization you are calling. They are responsible for advising you of the rate that applies before you call. The total per-minute cost of a call to a 0871 number will typically be anywhere from 8p to 68p, plus a per-call charge of up to 13p. 0871 calls are not compatible with free “inclusive minutes” allowances.
Unlike traditional landline phone numbers, 0371 numbers are not linked to specific geographic locations. However, the cost to call an 0371 number within the UK is always the same as calling a normal home or business landline. If your phone tariff offers inclusive calls to landlines, calls to 0371 numbers will be included in the same way.
Contacting National Express via the Internet
website. On the site there is a list of answers to frequently asked questions (FAQs) and you can sign up to receive emails about special offers. There is also the option of a live chat with an agent from the coach company. Another option is to fill out a form in order to email National Express. You can also email customer services directly by writing to website.
National Express on Social Media
The National Express Facebook page is followed and/or has been liked by over 230,000 people. This FB page (@NationalExpress) is monitored for incoming calls from 8am to 8pm daily. Messages are usually answered within an hour. 50,000 people follow National Express on Twitter (@nationalexpress). 9,000 professionals follow National Express Ltd. on LinkedIn. 4,800 people follow the company on Google+, while 1,800 follow them on Instagram and just 12 people do so on Pinterest.
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