Metro Bank PLC is a retail bank operating in the United Kingdom, founded by Vernon Hill in 2010. At the time it was the first new high-street bank to launch in the United Kingdom in over 150 years. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
Contacting Metro Bank by Phone
The Metro Bank customer service phone is 0345 08 08 500 for personal customers. The number for business customers is 0345 08 08 508. If you are calling from outside the UK, dial 0044 20 3402 8312. These lines are open 24 hours a day, 365 days a year. The Metro Bank call centre is in London.
Numbers starting with 0345 are neither premium rate or freephone numbers. Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone.
While this means that they aren’t necessarily free to call, there are no premium rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02.
If you don’t have any “free minutes” with your landline package, typically you will be charged up to 10p per minute. This can vary significantly depending on what day and time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, typically the cost of calling a 0345 number will be between 10p and 40p per minute.
Contacting Metro Bank via the Internet
The address of Metro Bank’s website is website. Under the heading Get in Touch the website offers the answers to a list of frequently asked questions (FAQs). There is also a form to fill out if you want to send an email to the bank. There is a separate form in the event that you receive a suspicious email. If you wish to email the bank directly, write to email. The bank aims to answer emails within 24 hours and often does so in minutes.
Metro Bank on Social Media
Almost uniquely for a major British company, Metro Bank has no official presence on Facebook. However, 13,000 people follow the Metro Bank Twitter account (@Metro_Bank). The handle to contact the customer service team on Twitter is @MetroBank_Help, which is monitored on weekdays. 25,000 professionals follow Metro Bank UK on LinkedIn. Metro Bank’s YouTube channel is followed by just over 200 subscribers. The Bank has 600 followers on Instagram. Metro Bank has 13 followers on Google+.
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