MBNA stands for Maryland Bank National Association. In December 2016, the UK’s Lloyds Banking Group purchased MBNA from Bank of America for £1.9bn. It is the world’s largest independent credit-card issuer, specializing in affinity cards. MBNA aims to be the number-one choice for unsecured lending, meeting the payment and borrowing needs of UK customers through the brands they trust.
Contacting MBNA by Phone
The MBNA general enquires phone number is 03456 062 062. This is the number to ring to report lost or stolen cards. If you wish to apply for a credit card, dial Freephone 0800 068 8788. To make a balance or money transfer, ring Freephone 0800 933 944. If you are experiencing financial difficulties, the number to call is Freephone 0800 028 0690. If you wish to lodge a complaint, dial Freephone 0800 062 062. If you require special support – such as letters in braille, large type or audio format – ring Freephone 0800 876 6891. These lines are open from Monday to Friday between 9am and 4.45pm. The Typetalk number for the deaf and hard of hearing is 18001 03456 062 062. If you wish to pay by debit card or set up a direct debit, phone 0345 606 2062.
0800 numbers are generally completely free to call either from landline phones or from mobiles; they have no service charge or access charge and don’t eat into your phone plan’s “free minutes” allowance.
Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02.
Contacting MBNA via the Internet
The address of the MBNA UK website is website. The site offers a secure online form to submit an enquiry or lodge a complaint. There is also a list of answers to frequently asked questions (FAQs) with a search engine using keywords.
MBNA on Social Media
Over 15,000 people follow MBNA on Facebook. The FB page (@MBNA) is monitored for incoming messages from 9am to 8pm on weekdays and between 9am and 5pm at weekends; within these times messages are typically answered within an hour – with a 91% response rate. The company’s Twitter account (@mbna) has more than three thousand five hundred followers. This account is monitored for incoming messages between 9am and 8pm on weekdays, and between 9am and 5pm at weekends. Over 3,500 professionals follow MBNA on LinkedIn. The company has 364 followers on Instagram and 200 subscribers to their YouTube channel.
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