KLM Royal Dutch Airlines was founded on 7 October, 1919 to serve the Netherlands and its colonies. KLM is today the oldest airline still operating under its original name. KLM has been part of the Air France KLM group since the two airlines merged in 2004.
Contact KLM by phone
The reservations telephone number for Royal Dutch Airlines KLM is 020 7660 0293, or if calling from outside the country, dial +44 20 7660 0293. This is also the access number for the KLM Customer Services Centre which handles issues like complaints and queries about flights. For enquiries about travel issues for groups of 9 or more people, the number is 0871 222 2200. KLM UK also lists a non-UK telephone number you can use for general enquiries if you are unable to find a specific UK number on its website, +31 2064 99123. For Special Assistance at the airport or onboard or enquiries about travelling with guide dogs or special medical equipment, KLM has a free telephone number for its ‘KLM Cares’ department: 0800 5562 2737. For passengers with refunds and compensation claims, KLM does not publicize a specific number, and advises that these sort of queries should be dealt with through its website or via email. If you provide your mobile phone number when you book your flight and request the ‘KLM Connect’ service, KLM will send you text messages or phone you with information about check-in times, delays or cancellations.
Contact KLM customer service on the internet
The KLM UK interest address is www.klm.com/home/gb/en. The easiest way to get basic customer service queries answered online is to use the ‘get an answer’ box on the top-right of the home page. Alternatively, click on the ‘Customer Support’ tab on the home page, which pulls up various ways to contact the airline, provides answers to the most frequently asked types of question, and links to a range of on-line forms you can fill in and send with any enquiry. For example, if you want to request a refund for a ticket that you bought directly from KLM, complete the ‘Refund Form’ In case you purchased your ticket from a travel agent, you should contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline. Questions about a specific booking can be dealt with via the ‘My Trip’ online form or by phone.
Want to use social media to interact with KLM? You can find KLM on Facebook, Messenger, Twitter, YouTube and LinkedIn.
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