JustFab is a US-owned fashion website shop selling shoes, handbags, jewellery and clothes. It provides personalised shopping based on the fashion choices provided by shoppers who sign up to its services. The company says that it combines the luxury of having a personal shopper with the expertise of fashion industry insiders which creates a one-of-a-kind shopping experience.
Contact JustFab by phone
If you need to speak to JustFab staff for any reason, there is only one telephone number provided by the company for this. The JustFab unique telephone number is 020 36953 830. So, whether you want to speak to one of their sales staff or have questions about deliveries, payment issues or returning goods, this is the only number JustFab’s website offers to its customers. The telephone is operational from Monday to Friday between 8:00AM and 8:00PM, and on Saturdays and Sundays between 10:00AM and 6:00PM. All written communication to this company should be mailed to: JUSTFAB (UK) Ltd, a TechStyle Fashion Group Company, 38 St Martin’s Lane, London, WC2N 4ER, UK. The company says that Orders are typically processed within 3 working days. As soon as an order is dispatched, the customer is provided with a tracking number via email, so that she can track the status of her parcel. JustFab says you should allow 5-7 working days for standard delivery and 2-3 working days for express delivery. It is not possible to cancel an order once is has been made. This, it says, is because its warehouse processes orders immediately, and the company is unable to change or cancel any orders once they are placed.
Contact customer service on the internet
JustFab internet site is www.justfab.co.uk. You can communicate with JustFab customer services through its Live Chat service, which is operational on the following times: Monday to Friday from 9:00AM to 6:00PM or Saturdays and Sundays one hour later, from10:00AM to 6:00PM. The site contains an online email facility – you need to enter your details and the query in an only form. There is no email address provided on the web site. The company says you should allow up to five days for a response if you use that online messaging service. For issues related to returning deliveries, you can contact the delivery company, Hermes Parcel Returns via www.hermesparcelreturns.co.uk.
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