Found in 1864, the John Lewis Partnership owns 48 John Lewis shops across the UK and 353 Waitrose supermarkets, an online and catalogue business, a production unit and a farm. The business has annual gross sales of over £11bn. Its 86,700 permanent staff are partners in the company.
Contact John Lewis by phone
The main John Lewis customer service telephone numbers are: 03456 049 049 (UK) and +44 (0)1698 54 54 54 (international). These lines are open from 7am to midnight, 7 days a week. For problems or queries with your purchase or service from the website johnlewis.com, call 03456 049 049 or write to Customer Relations Department, johnlewis.com, Selectapost 57, Sheffield S97 3GL. For problems or queries with your purchase or service from one of the John Lewis shops, telephone 0345 602 5329 or write to Customer Relations Department, John Lewis, PO Box 3586, Glasgow G73 9DW. For after sales queries on an electrical or technology product, call the John Lewis Technical Support line on 03301 230 106, which is open between, 8am and 9pm weekdays, 8am to 8pm Saturdays and 10am to 6pm Sundays. Have your model number available. You can also email firstname.lastname@example.org. If you want to write a letter to the technical support, use: Customer Relations Department, John Lewis, PO Box 729, Exeter, EX1 9QZ. For queries about your John Lewis account call 03456 100 312. For queries about the John Lewis Gift List call 0345 602 5323. If you want to escalate an unresolved issue, you can write to: Head of Customer Service, John Lewis, 171 Victoria Street, London SW1E 5NN.
Contact John Lewis customer service on the internet
The main John Lewis website is www.johnlewis.com. To reach the customer service team in a specific shop via the site, go to ‘Contact us’ link, then select the dropdown menu, chose the appropriate shop and fill in the online form. If it is a website query, it’s helpful if you copy and paste any relevant links into your email. The company says it aims to respond within 24 hours of receiving your email. The ‘Contact us’ page has links to the FAQ section and to a menu with tabs for queries about orders, an order tracker, installation and disposal, delivery and collection, returns and refunds, and prices and payments. The company advises that if you have suffered an accident resulting in injury in the course of business with it, call in the first instance to discuss what happened. If you’ve already spoken to us, but aren’t satisfied with our response, then you may wish to seek professional advice on how to proceed or visit www.claimsportal.org.uk
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