Housing Benefit is a social security scheme in the UK that helps individuals meet the rent requirements of their letted accommodation. Tenants, eligible for housing benefits, receive this financial aid as a rebate, reducing the amount of rent payable that they have to pay to landlords and owners of the properties in which they live. The housing benefit scheme changed in 1982 as it was transferred from the Department of Social Security to local authorities. The decision for this transfer was due to the fact that it was believed that local authorities would have a better understanding of the local rental market conditions than the DSS.
HOUSING BENEFIT Telephone
The customer service team for housing benefits work tirelessly to offer helpful advise to the existing and potential new recipients of the scheme.
The customer service telephone number runs through the Jobcentre Plus help desk as they are the people that will send on details of new claims through to the council. The telephone number for new claims is: 0800 055 6688. This is a free telephone number, however if customers are calling from abroad international calling rates will apply. Customers calling from abroad should call +44 800 055 6688
For customers with hearing impairment issues, housing benefit provide a textphone option and that number is: 0800 023 4888. International callers should dial: +44 800 023 4888
For housing benefit customers that are claiming a pension credit the correct number is: 0800 99 1234 and for international callers: +44 800 99 1234. Again. for any customers with a hearing impairment the number is: 0800 169 0133 and for international callers: +44 800 169 0133.
These lines are open from Monday through to Friday from 0800 to 18:00.
HOUSING BENEFIT Customer Service
The best way to contact the housing benefits association is through your local Jobscentre. The customers that prefer not to phone the customer service team, are advised to go online and find their nearest Jobcentre and organise an appointment. The customer service team at the Jobcentre is very well trained to listen to individuals situations and advise on the best course of action.
The staff at the Jobcentre and essentially, housing benefit, are very experienced and knowledgable about what help individuals are entitled to depending on their circumstances. Therefore a good place to start for any individuals looking for housing benefit advice could be to organise an appointment with the Jobcentre staff to talk through the different options available.
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