Hotels.com is a leading provider of top hotels around the world. The website offers online booking service through its extensive range of localised websites and customer service telephone call centres. Hotels.com offers a wide range of different hotel accommodation from five star hotels, large international chains, small independent boutiques all the way through to self catering apartments and family owned bed and breakfasts.
Hotels.com has a central telephone number that deals with all the bookings for their UK customers. For any customers looking for information on their booking and the accommodation they have booked, their main customer service telephone number is: 0203 027 8146. This is not a free telephone number so standard call rates will apply.
UK customers of Hotels.com, that need to contact the customer service team whilst being outside the UK, should call: +44 203 027 8146. Before dialling this number customers should check the international charges with their service provider.
The hotels.com customer service team operates at convenient working hours to make sure they are available to deal with any incoming questions, queries or complaints any customer may have. The customer support team are available to take calls Monday through to Sunday from 09:00 to 18:00. The support team are professional and highly experienced in dealing with the range of potential problems that can arise for customers when arriving at accommodation. So they pride themselves on being able to create solutions to a wide range of problems quickly, professionally so that their customers feel completely looked after.
Hotels.com Customer Service
For customers wanting to contact the customer service team via email, hotel.com have an email customer form that they can be filled out on their website. Therefore any customer that wants to contact the hotels.com team can message the team.
This is the best form for customers who are having problems booking a hotel or any other manner of accommodation through the website. This form is also the best form for customers who are wanting to cancel or change the details of an approaching trip. For customers who have not received their confirmation email, this is the best form to fill in, as it is for customers experiencing technical difficulties with the hotels.com website.
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