Homeserve PLC is a home emergency repairs company that service homes throughout the UK. The company was launched back in 1993 by Richard Harpin and has since become a listed company on the London Stock exchange. Homeserve delivers, installs, maintains and repairs boiler systems throughout the UK and has a dedicated customer service team to provide support to their extensive customer base.
Customers wanting to contact the customer service team about anything regarding their boiler system should contact the following general enquiries number on: 0800 694 4167. Calls to this telephone number are free from landlines and mobile phones and will not be deducted from your mobile phones inclusive monthly minute allowance. Callers from outside of the UK will need to call +44 800 694 4167 and will need to check with their service provider regarding the charges of placing international calls.
Customers with hearing impairments have the option of contacting the customer support team on a textphone and the number for this is: 18001 0800 694 4167. Again this is a free telephone service from all landlines and mobile phones.
The customer service team are extremely well trained to be able to deal with an extensive array of customer complaints, concerns, queries and questions and the team are available throughout the week to take any calls and answer any questions. The help desk are available from Monday to Friday from 08:00 to 20:00, on Saturdays from 08:00 through to 16:00 and from Sunday from 10:00 to 16:00
HOMESERVE Customer Service
For customers who would prefer not to have to call the Homeserve customer service team there are a variety of other ways to have any questions answered or enquiries responded to.
For customers who wish to make a complaint via email the correct address is: email@example.com
On the Homeserve website, www.homeserve.com, there is an option to contact their customer support team via a live chat through the website. Customers have to sign in to be able to access this live chat, but once logged in the help desk will connect with you and deal with your enquiry as soon as possible.
Alternatively customers can write to the Homeserve customer service at the following addresses:
Claims Management Department
Existing Policies and Appliance Warranties
Customer Relations Department
HomeServe Membership Department
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